FAQs

F A Q - Your Uncommon Brand

We accept a wide range of payment methods to ensure a smooth and secure checkout process. Through our payment partners Mollie and Coinbase, we offer:

  • Major credit cards (Visa, MasterCard, American Express)
  • iDEAL
  • Bancontact 
  • Cryptocurrency payments (via Coinbase, including Bitcoin, Ethereum, and more)

We aim to provide flexible options to accommodate your preferences. If you have any questions about payment methods, feel free to contact us.

We want to be sure you have the absolute best experience with us. Whether you have questions about products, services, or just need shopping advice, we’re here for you!
How to get in touch:
Inquiries only by email or through our contact form.

Which materials do you use?

  • Bags

Our Materials

At Your Uncommon Brand, we believe that true luxury begins with the finest materials.

Every piece we create is a testament to our commitment to quality, durability, and timeless elegance.

Each and every piece that we offer is the result of only the best materials that are built to last and never go out of style.

Premium Leather 

All our bags are crafted from high quality leather which are locally obtained from Tuscany in Italy. Tuscany has been a home to generations of skilled craftsmen and is known for having some of the best leathers in the world which are selected based on their texture, durability and the unique look that they have.

It comes in various types such as, buttery-soft calfskin to exoticprinted options like ostrich and croc-embossed leather, each material is carefully selected to ensure it meets our exacting standards.

 

Conscious Practices


We are committed to conscious material sourcing and production methods.

By collaborating with conscious tanneries in Tuscany, tanneries that prioritize responsible practices, we maintain the superior quality of our products while being mindful of our impact.

Refined Hardware 

The closures or the clasps used on our bags are a combination of the handcrafted ones and the handpicked ones from our trusted atelier. Whether it’s unique oval closures or timeless chain accents, our hardware is crafted using stainless steel, brass, or gold-plated finishes. The gold plated hardware gives an unmistakable feel of luxury but it is quite delicate and needs special handling as compared to other hardware. Each and every hardware is selected based on its durability, its elegance and the enhancement it brings to the overall look.

Made in Tuscany

Each bag is created in Tuscany, Italy where master craftsmen use contemporary approaches to create classic pieces.

This focus on the Made in Italy tradition ensures the highest quality and adds a bit of history to every bag.

Thoughtful Details

There has been a lot of attention to detail in the making of our bags from the stitching of the bags to the interior lining.

The interiors of our bags are made of tough yet gentle to touch materials that shield your possessions without in any way distracting from the overall design of the bag.

We believe in creating pieces that not only look stunning but also stand the test of time, becoming cherished companions for years to come.

 

 

  • Jewellery

All our jewelry is made of stainless steel or copper. Our premium collection is made from 925 Sterling silver or stainless steel and is plated with 18k Gold (3 microns). 

Can I still change / cancel my order after the payment page?

Once a payment has been made, unfortunately we cannot change or cancel your order.

Do you offer free shipping?

We offer free shipping on orders above €50,00 in the EU.  Pleasse visit our  (youruncommonbrand.com/shippingdelivery) 

For orders outside the EU, please contact us for estimated shipping costs. 

How can I track my order?

As soon as we have shipped your order, you will receive an email from us with the track & trace code. If you cannot find the email, you can always contact us through our contact form.

How long will it take before my order is shipped?

Typically, your order will be processed and shipped within 1 to 2 business days. Once your order has been shipped, you will receive an email with the track & trace code so you can track your order.

Do you offer free returns?

We don’t charge anything for returns, however the shipping costs you need to pay yourself.