Return policy - Your Uncommon Brand

At Y U B you always have the option to return the order incase you are not satisfied with your item. This can be done within 14 days after receipt of the package. Just make sure you return the items unworn, undamaged and in the original package with the attached labels, and keep the return receipt properly until we have fully processed the return.

Steps for returning the product(s)

- Step 1: Send a mail to returns@y-u-b.com requesting an authorization number
- Step 2: Fill in the return form (returnform)
- Step 3: Ship your returnable products
  Return Address:
```
Youruncommonbrand.com
Lekdijk 202
2921 AH  Krimpen aan den IJssel
Netherlands
```
- Step 4: Receive your order amount back, minus shipping costs once we received the products back

FAQ

Do you want to know exactly what can or cannot be returned?
Then we would like to refer you to the questions below.

Do you offer free returns?
We don’t charge you for the return, but the shipping costs are for your own account. Please make sure you return the items unworn, undamaged and with the attached labels/ boxes and keep the return receipt properly until we have fully processed the return.
Is it possible to exchange an item?
It is not possible to exchange an item. Do you still want a different size or color? Then you can place a new order yourself and return the current item to us within 14 days of receipt. Keep in mind that any discounts will expire with the new order.
Can I return my items in a different package?
If you no longer have the original shipping box the items may also be returned in another box. But this doesn’t count for the jewelry box of the item, without the original package we don’t accept your return. It is important that the items are packed properly and that the completed return form is included in the package.
Can I merge multiple orders and return them as one package?
Have you made multiple orders? Then it is also possible to return them together in one package. We would like to ask you to separate between the items, so that we know which items belong to which return (for example, 1 separate bag per order).You can then put both in a larger box so that you have one package. Keep the proof of return until both returns have been processed correctly

TO KEEP IN MIND

Other return conditions

Returns are only possible within the set return period of 14 days.
Both the costs and the risk of sending a return shipment are for your own account.
We will only process returns if they are returned in their original condition.
Damaged and/or used items will be returned and will not be processed as a return.

DAMAGED ITEMS

I have received a broken item and I would like to return it. What’s next?

Please contact our customer service and send the order number of the order and a photo of the item in question. Based on this information, we are happy to look with you for a suitable solution for this! We would therefore like to ask you to wait for our response, to avoid unnecessary return costs.

FAQ

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